Showing posts with label Exploring. Show all posts
Showing posts with label Exploring. Show all posts

Wednesday, December 13, 2017

Exploring IVR

Exploring IVR

Interactive Voice Response, or IVR, is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. The IVR technology allows a computer to detect voice and keypad inputs. It brings together automatic speech recognition (ASR) and text-to-speech (TTS) in a markup language so the IVR software can take direction from users' spoken words or their telephone keypad tones, and respond to them via synthesized speech or audio files. The IVR script responds to this input by providing appropriate information in the form of voice answer. VoiceXML, pages determine which scripts and speech grammars are used. These responses are pre-recorded and are dynamically generated audio that further directs users on how to proceed. The response either routes the calls to the appropriate person or department based on speech inputs or collects and records the information needed.


 


IVR technology is widely considered to be the most prevalent technology in call centers next to Automatic Call Distribution (ACD) technology. The IVR service helps increase revenue, improves customer satisfaction, and lowers costs. IVR systems are typically used to service a high call volume which enables companies to spend less on paying people to tend to the calls. Depending on the business or company, callers' queries can be resolved without the cost of a live agent who, in turn, can be directed to deal with specific areas of the service. This makes for a more efficient system in which agents have more time to deal with complex interactions, for example, customer retention, up selling, cross selling and issue resolution.


 


Some customers may be more likely to be satisfied with a personalized service. Some may think an interaction is likely to be more fulfilling and rewarding if it is with a live agent, as opposed to dealing with basic inquiries that require yes or no responses, to obtaining customer details. Current IVR companies are making advancements in speech technology to increase the customer friendliness of the underlying IVR system, thus increasing customer satisfaction and customer retention. One of the huge benefits of the IVR, systems for callers is that it allows callers to give and obtain data relatively anonymously. This would be optimal in cases where information is collected by the IVR system to preserve privacy and avoid potential embarrassment of sensitive information or test results. For example, when you check your banking information via phone or participate in an automated poll or survey you are experiencing judgment free IVR technology in action.


 


IVR can also be just one component of many other phone functions including automatic call distribution, database access, voice message broadcasting and automatic dialing processes. This technology has also been introduced into automobile systems for hands-free operation.


 


Finding the right IVR hosting company can be a huge return on investment. An IVR hosting, company such as Message Technologies Inc., is an expert in An VoiceXML, hosting, Message Technologies handles every part of the speech-application and hosted IVR infrastructure including trunk and platform provisioning, business continuation planning, monitoring, web access, physical and logical security, co-location, and live agent services. This makes it easier for business owners to get an IVR system set up without exerting time, expertise and having to maintain the system.


MTI's hosted IVR service helps you increase revenue, improve customer satisfaction, and lower costs using VoiceXML compliant IVR solutions and best-of-breed IVR hosting solutions. With over 18 years of experience in the hosted IVR space, we're a complete IVR service provider and can assist you with every facet of your IVR solution, from creating and hosting applications to co-location and business

Wednesday, August 9, 2017

Introductions to Authors: Exploring Author Websites

Introductions to Authors: Exploring Author Websites

Once readers identify YA authors whose work interests them, individual authors' websites and blogs provide glimpses of the people behind the books.

Author websites are typically anchored by a list of publications accompanied by short blurbs about each title, excerpts from reviews, and awards won. These thumbnail sketches give readers an immediate idea of the topics and themes an author has explored and the critical response their books have received.

For readers who don't yet have a copy of an author's newest book but would like a taste of it, chapters from individual books are sometimes available to download.Author websites also allow readers to discover the insightful and provocative things authors themselves have said about their lives and novels.

Some authors provide these insights through special commentary posted on the website. Paul Volponi's author's note on Black Shoes Online and White explains how his job teaching incarcerated adolescents on Riker's Island led him to write about race and the justice system.

Paul also tells the story of a race riot that occurred at Long Island City High School shortly after the team he coached played a game there. This background information allows readers a glimpse of the real events that served as seeds for the story.

Shaun Tan provides a lengthy, brilliant commentary about the design of his wordless graphic novel The Arrival and ways readers might interpret it. He identifies sources for the many sepia images of immigrants in the book, offers metaphorical ways of interpreting the book's imaginary phenomena, and discusses the conceptual space that images create in the absence of words.

Shaun also reveals the texts he consulted as he learned to craft a graphic novel, including Japanese mange as well as Scott McCloud's Understanding Comics.

Other authors provide links to interviews that can be heard and viewed through the website. Markus Zusak's site links to interviews he gave to National Public Radio and Good Morning America when The Book Thief was published.

Because these interviews can be heard and viewed, they allow readers access not just to Markus's words, but also to his facial expressions, mannerisms, and voice as he explains how he turned his parents' stories about growing up in wartime Munich into an award winning novel.

Podcasts offer teachers and students another chance to hear authors' voices. Laurie Halse Anderson produced her first podcast when Twisted came out. In it, she reads brief excerpts from the book and discusses her different attempts over time to explain what the book was about and get the book written.

Podcasts such as these are the next best thing to hearing the author talk in person at a conference or a local bookstore. Discount Shoes by addressing readers directly through the podcast, Anderson offers a momentary sense of closeness and intimacy with her and her book through the sound of her voice.

Readers can also find "extras" on author websites, similar to music bootlegs or television outtakes. On a page called "Behind the Book," K. L. Going reveals her motivation for writing Saint Iggy, a book about a kid who's not really talented at anything but who "sees the world in a way no one else can." Then she includes a scene she had to delete from the novel for pacing reasons.

Barry Lyga goes a step further in sharing behind the scenes material from his gripping novel Boy Toy, including a series of deleted scenes reflecting 150 pages cut from the original 600page manuscript, along with explanations of why he wrote each scene in the first place and why he later chose to cut them. In addition, he lists subplots cut from the book and subplots never added to the book.



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